May 16, 2023

Identifying Sales Talent the right way. By Lucas Price

Identifying Sales Talent the right way. By Lucas Price
Identifying Sales Talent the right way. By Lucas Price
The AFT Podcast
Identifying Sales Talent the right way. By Lucas Price

Lucas Price, Founder and CEO at Yardstick in this episode talks about asking the right questions, using structured interviews and scorecards to identify sales talent.

Who by Geoff Smart and Randy Street https://a.co/d/fBJf66l

A VP of Sales Hiring Scorecard For Startups…Get it Right the First Time https://avenuetalentpartners.com/2021/06/27/vp-sales-hiring-scorecard-startups/

What to Know Before You Interview Your Next Sales Candidate https://www.yardstick.team/post/what-to-know-before-you-interview-your-next-sales-candidate

Transcript
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They're releasing to fundraising
video a podcast about

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fundraising for early-stage
startups.

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The major rules that we follow
here is no bullshit on this

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podcast.
No music to relax, you know,

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advertisements of our sponsors.
And in this new season of

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fundraising radio, we are
changing things up and talking

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about sales, for early-stage
startups, instead of just the

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fundraising portion of it.
And today's guest, speaker will

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have Lucas price, founder and
CEO at yardstick yardstick

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optimizes your sales hiring by
using the best entry questions,

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structured, interviews and
scorecards to identify sales

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towns.
And this is exactly what we're

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going to cover in this
interview.

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We're going to cover how you
Founders can figure out.

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What kind of questions to ask,
how to work westerns such as

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what is your greatest weakness
and things of such.

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And also we're going to cover of
course what are scorecards and

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how they are used in.
And Lucas is hiring process.

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So with that in mind, Lucas
let's kick it off with your

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short backgrounds and just a few
words about your stick from

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yourself.
Yeah, Constantine.

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Thanks for having me.
I before starting yardstick, I

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was the VP of sales, the head of
sales at zip whip, which was a

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text messaging software company,
we took business phone numbers

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and turned to bond to the text
messaging system and then gave

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them software to manage their
customer conversation.

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I grew the was part of growing
the company from 250,000 dollars

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in mrr built the team.
The sales team that took it to

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over 100 million dollars in.
And in ARR, I'm sorry, I said

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I'm ar-ar-ar-ar on both of these
two hundred fifty to a hundred

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million and they are before it
sold the Tulio almost two years

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ago for 850 million and after
some time off and kind of

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thinking about some of the
problems that I faced it zip

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Whip and how there could be a
software solution to them,

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that's when I decided to start
yardstick.

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That is a cool background story
and thanks for sharing that one.

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So it will start.
Zip whip.

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Just a few more words since you
did reach quite a bit of success

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there.
Let's talk a little bit.

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How you started that back to the
success.

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So when you joint was like what
you worked there for about

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almost six years and you started
in 2014.

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So when you just joined zip
whip, what were the first steps

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that you just took to get the
company on the right path to get

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to that 100 million dollars in
ARR?

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Yeah, there were a couple
sellers that were that were

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Somewhat productive when I
joined but they were there was

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not a lot of visibility into
what they were doing.

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There was no CRM, everything was
just in emails, the emails

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weren't being compiled into
spreadsheets and stuff like

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that.
And so the first thing I did was

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try to figure out the truth of
what was really happening where

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our customers were coming from.
Why the customers were buying

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the product, how productive the
sellers were, what type of

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inbound that we were getting.
And so, you know, the very first

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thing was was like find out the
truth.

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Ruth.
And the way I did that at the

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time was through Salesforce, you
know, HubSpot stools were not as

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good on the CRM side then as
they are now and so Salesforce

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was really the go-to for
everyone we set up Salesforce

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and started getting a lot of our
data flowing into their really

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quickly so that we can kind of
see the truth of what happened

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and make decisions from there.
Yep, starts with around.

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That's most of it does.
That is great.

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On this note, quick question, on
the management side of things.

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So you did say that, you know,
it was unclear what the sales

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people are doing, you know,
there is not much transparency.

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And yet, here I am definitely
fixes a lot of those questions.

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But what I've seen some Founders
do is be extraordinarily

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overbearing over sales people,
so not just the CRM but also

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pretty much updates on every
other deal that they're working

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on.
Like, what's going on?

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What kind of help?
They need and just gets under

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people's skin seen in far too
many times.

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Where do you think is this limit
between being overbearing / or

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being actually supportive?
Yeah, you know, that's a good

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question and it's hard to answer
in the in the abstract.

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You know.
The, I think the reality is is

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that when you have a salesperson
show up on day, one, that you're

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going, even if it's only for the
first few days, you need to be a

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little bit of I guess what
micromanager, you know, while

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you're gaining trust with them.
And and that might just, that

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might only last a few days.
But they need to learn the

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things in the first few days.
And so it might feel if you had

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that level of Engagement forever
then it might feel

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micromanaging.
And so there is a so hopefully

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the salesperson is really taking
hold of their ownership over

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their own results and stuff like
that early on and you build

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trust and you don't have to
micromanage.

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And, and that's, you know, part
of on the other hand, If you

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hired the wrong salesperson,
you're going to continually You

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feel like you need to
micromanage.

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And then as a manager you need
to be able to tell the

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difference between the two.
You need to tell the difference

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between like okay, I hired
someone who is taking ownership,

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who is doing the right steps and
so I need to give them the right

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support, but not be overbearing.
It's hard to kind of say

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specifically what that means
without looking at the

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individual situation.
But there definitely is a

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balance there 100%.
Lets you know, this podcast was

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built upon the Moto of no
bullshit, which means that We're

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trying to give some actionable
advice.

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So let's try to plug in some
actionable advice here and give

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some specifics on.
Let's see number of meeting.

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So, let's say you have a team of
10 people through them.

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Our sales people want as a CEO
who's kind of head of sales just

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because you don't currently have
a head of sales with that in

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mind how many team meetings and
how many individual meetings

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should there be Yeah, I will.
So you know again this is I

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think there's different answers
to this.

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Yeah.
Certainly when, when I, by the

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time, I got a big sales
organization up and running at

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zip whip, like, I was really
into the rituals, I believe that

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the rituals are really
important.

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And so every team, every manager
I wanted them to have a team

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meeting every single week and
then I wanted to have a

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one-on-one every week and those
are just kind of the basics of

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like, of And then we would have
our at all sales organization

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meeting every week, and then
we'd have all companies that

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recorder and stuff like that.
And so, I think, when you get,

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when the company gets to a
certain size, like having those

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rituals is really, really
important that a smaller size.

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I still think that, you know,
having a one-on-one with each

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employee every week.
In addition, to providing them

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the support that they need
through.

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The day-to-day is part of
enablement, you know, part of

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allowing them to be successful.
I think that like button.

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That one-on-one meeting is not
necessarily.

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Tell me every detail about
everything that's happening

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every week.
You know, a lot of it is like

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what what is the most important
information or help that I can

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provide you to move your deals
along.

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And so you're really looking for
sales people who will take

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ownership of that meeting and
will it will direct you instead

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of you having to micromanage and
direct them?

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100%.
So, let's just continue grilling

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on the CEOs who don't have too
much of experience in the sales

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part.
So we did on our pre-interview

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call, talk about something
called over demoing or basically

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overselling.
Can you describe that process?

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And then we're going to go into
the full of questions on how to

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avoided.
Yeah, I think every mistake that

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almost every CEO will make at
the very beginning when they

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first have their product in
market and they identified a

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customer who's interested in
looking at it.

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Is that they'll want to, you
know?

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They you've spent so much time
building this piece of software

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that has all these details and
you'll want to show every detail

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and you'll think that every
detail is important.

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And so over demoing, you know,
I've done this and I've talked

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to lots of other Founders.
We've done this where you're

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like, okay I spent 45 minutes
showing someone every little

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piece of the software and at the
end I could tell that they were

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really bored and they couldn't
get off.

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Get wait.
Get off the call, not because

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they're not interested in what
we're doing but because I just

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showed them too much and so what
you want to do as a CEO seller

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and the sellers that you hire if
they're good, they'll know this.

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But what you want to do is you
want to think about like what is

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really important for to the to
this Persona, like how can I get

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them to the business results
that it's going to create for

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them by showing them the least
product possible?

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And, you know, and there's a
process early on as well, you

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know, in sales we call Discovery
where you ask questions for you

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demo to find out what are the
business results that your

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software can produce or your
product can produce that they

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really care about.
And so now you're not showing

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them every detail of the
software anymore, that's the

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over demoing, what you're trying
to show them is just the pieces

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that tied to the business
results that are really, really

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important to them.
Yep.

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Hundred percent.
If you're jumping on a demo

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without a discovery cold prior
May your jump to failed personal

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advice.
I think for me, what work best

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to avoid over demo and is
preparing a small pitch deck.

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And I having a structure of all
the features that are on in your

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product.
And then after the discovery

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call, you just select where,
like, Mark in Reds, the ones

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that you're prepping to actually
demo and then before the demo

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starts, you say, hey, here are
the things that we're going to

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go over.
Does that sound good?

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Or do you want to do?
See anything else on this chart

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that you want to?
See or take like a closer look

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at highly recommend works
perfectly engages the clients or

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potential clients this case and
also keeps you organized and

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have to make sure you do it
beforehand.

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So that is a strategy that
worked for me in the past.

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So we covered some sales ports
here.

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Now, let's go into the main
subject of today's episode,

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which is the process of hiring.
It's a pain, the ass, especially

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if you don't have any chars
person who has experience in

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that and especially in sales
because again, On the job of a

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salesperson is to sell and when
you're hiring someone, they're

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selling themselves so they have
a competitive Advantage there.

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So with that in mind, Lucas,
what is your advice on making

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the first sales hire, who should
Founders look for ends?

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Where most importantly Yeah, I
think I'm a very common mistake

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with the first sales.
Hire is hiring someone who has a

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track record of doing of
executing a sales Playbook at a

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high level.
And so, you know, maybe they

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come from a company, maybe the
company has a good brand, maybe

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it doesn't, but it definitely
was, you know, the product was

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in Market when they were there
and, you know, maybe they were

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one of the top performers and
you think, oh, I'm going to

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bring all that performance to my
company.

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But, you know, When you're
making your first hire your

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company doesn't have the same
traction doesn't have the same

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playbook in the Playbook that
they ran at their previous

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companies.
There's a good chance that it

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won't work at your company.
And so what you're looking for

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is people who have experience
and really enjoy kind of being

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the first seller or one of the
first sellers at a company

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that's building its traction.
They have to be incredibly

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resourceful have to be able to
take ownership, FB good kind of

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experimenting with messaging.
And seeing what type of

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messaging really lands with the
customers.

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And so when you're when you're
the fifth higher somewhere, you

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don't do much experimenting with
messaging, you know, you kind of

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take the messaging that's been
working from all the other

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Sellers and from the marketing
and you use that, those are the

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things that you say to your
customer.

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But when you're the first
seller, you have to be like

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really kind of dynamic and and
you know, be able to be able to

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create something out of nothing.
And so it really is a different

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job and you have I think about
it very differently in terms of

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the profile 100% no on to the
second question of that first

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question, which is where to look
for them.

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So shoulds, Founders just post
on LinkedIn.

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Should they go straight to job
boards?

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Like indeed, glass door and all
those other job boards where

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masses are looking for positions
or should they focus on more

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Niche Fields like Angeles, worst
just exclusively, starves.

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Yeah, I always think that the
answer is all of the above,

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when, when you're trying to
build a pipeline of talent, the

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you never know where they're
going to come from.

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I mean, in addition to that, I'd
work your personal networks

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hard.
Like if, you know, someone who

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you think would be good at the
job, I'd ask them if they know

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anyone who, who like similar to
them, who had similar experience

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to them, who might be looking,
if you're in a incubator or An

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accelerator, you know, I would
ask the mentors there, how to

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find them, where to find them
and say, no.

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So that I think the answer is,
you know, within the time limits

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and constraints that you have
look at every channel possible.

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Yep, to find Talent 100%.
Now let's go over to the

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questions.
That's a big part of the

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interview.
A lot of people get it wrong.

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Myself included, by the way, I
did make a lot of bad hires in

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the past, so Learned the hard
way.

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But for you personally, what
have you seen to be the best

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practices?
And again, yardstick that's kind

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of their your focus.
So, tell us a little bit more

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about that strategy.
How do you prepare those

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questions?
Are there any questions that you

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have to ask on every single
sales interview or is there not

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a single Silver Bullet?
Yeah, so I think the important

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part is is some of the things
we've been talking about already

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is like making sure you get the
profile nailed first.

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Like if you start with the
questions instead of starting

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like this, This is what they
really need to do.

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And this is what they really
need to accomplish.

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You're going to end up with the
wrong questions.

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And so you get the, you get the
ideal candidate profile.

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Really nailed the first, and
part of that is, like, what are

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the goals that this person needs
to accomplish and really

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thinking about if they've been
successful?

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But you're from now what if
they've done?

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Or if they have not been
successful, what have they not

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done?
Like getting that down on paper,

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you know what are what behaviors
and competencies.

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Are they going to need to
accomplish?

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Push those goals and then that
kind of leads you into the

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questions.
And so the the questions

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themselves are in a way are like
a lot of people want to start

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their but if you just have some
need interview questions that

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won't lead to success.
It's really like, really having

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thought about the whole process
is, hey, I'm going to put

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everyone through the same
process because I've built the

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process ahead of time.
And so, you know, you might

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think about, alright, in a very
small company, it's going to be

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three in Views.
It's going to be me my

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co-founder and, you know,
whoever the head of product or

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whatever or maybe and and so
what are each of us willing to

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cover, like we've established,
what the important goals are,

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what the important
characteristics are.

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And now you'll get.
If you ask every candidate, the

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same small set of questions
where each question is really

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like a conversation in each
interview, you'll start to get

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differentiated answers between
the candidates that Lead you to

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the right path.
If you don't have a plan and you

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just show up and you have a
couple questions and you just

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kind of chitchat and then figure
out questions.

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00:15:47,300 --> 00:15:50,400
Then you're not actually going
to end up with differentiated

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answers and you're going to end
up making a guess about who to

295
00:15:55,000 --> 00:15:58,100
hire and who not to hire.
So there's a lot of interview

296
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questions that I love but I
think the important part is

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getting is like if you do the
planning, if you do a couple

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00:16:04,200 --> 00:16:07,900
hours of planning ahead of time,
it's going to save you.

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00:16:07,900 --> 00:16:10,200
You're thousands of hours of
pain down the road.

300
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And so before you get to the
question, get those other pieces

301
00:16:12,700 --> 00:16:17,200
in place, it, you know, is what
I always tell people.

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And that's a big part of what
yardstick makes it easy to do

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is, is, you know, not to turn
this into an advertisement.

304
00:16:23,500 --> 00:16:26,100
But but someone who doesn't know
how to do that.

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00:16:26,100 --> 00:16:28,600
We could, you know, the software
kind of hold your hold your hand

306
00:16:28,600 --> 00:16:32,100
and walk walks, you through
that, to create a consistent and

307
00:16:32,100 --> 00:16:34,500
rigorous process.
Oh, yeah, no, that's perfect.

308
00:16:34,500 --> 00:16:37,800
Let's actually again,
fundraising radio is enough.

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00:16:37,900 --> 00:16:40,600
Nonprofit the podcast part of
its, the probably has branches a

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00:16:40,608 --> 00:16:42,500
complete non profit.
We're not getting anything out

311
00:16:42,500 --> 00:16:44,400
of this.
This is not advertisement but

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00:16:44,600 --> 00:16:47,700
there's one of the reasons why I
brought Lucas which is they have

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00:16:47,700 --> 00:16:50,500
a very structured approach to
the specific process, which I

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00:16:50,508 --> 00:16:53,500
don't see that often.
I myself have not done in the

315
00:16:53,500 --> 00:16:54,900
past.
I've done exactly what Lucas

316
00:16:54,900 --> 00:16:56,300
said.
I have like a few questions

317
00:16:56,300 --> 00:16:58,500
prepared and then the rest of
it, I just come up on the Fly

318
00:16:58,500 --> 00:17:01,500
because, you know, I'm a host of
a podcast, like I'm gonna come

319
00:17:01,500 --> 00:17:02,900
up with questions on the fly,
right?

320
00:17:02,900 --> 00:17:05,800
No, I failed miserably.
So let's talk a little bit more

321
00:17:05,800 --> 00:17:08,599
about that structure process.
Let's see.

322
00:17:08,599 --> 00:17:12,099
Founders don't want to use
yardstick where to begin.

323
00:17:12,200 --> 00:17:15,700
You said begin with basically
creating the ICP for

324
00:17:15,700 --> 00:17:18,700
salesperson, right?
And then can you come up or it

325
00:17:18,700 --> 00:17:22,300
can you can you give us like a
few examples of good versus bad

326
00:17:22,300 --> 00:17:24,300
questions for the interview just
like one or two.

327
00:17:24,300 --> 00:17:27,500
Just so that we have all point
of reference or at least some

328
00:17:27,500 --> 00:17:29,700
kind of idea of what, what those
look like.

329
00:17:30,100 --> 00:17:32,400
Yeah.
So, you know, one thing that I

330
00:17:32,400 --> 00:17:35,200
like to ask in the screening
call again.

331
00:17:35,200 --> 00:17:37,200
So this is some this screening
call.

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00:17:37,200 --> 00:17:40,900
The US is I'm having one
conversation to decide whether I

333
00:17:40,900 --> 00:17:44,200
want to put them through a more
rigorous interview process.

334
00:17:44,600 --> 00:17:47,400
So, on the screening call, I'll
ask a question.

335
00:17:47,400 --> 00:17:51,500
Like, can you tell me about
something complex that you

336
00:17:51,500 --> 00:17:53,600
understand?
Well, that you can explain to me

337
00:17:53,600 --> 00:17:57,000
in 30 seconds.
And so from that, just trying to

338
00:17:57,008 --> 00:18:02,700
get an idea of their ability to
articulate complex ideas and

339
00:18:02,700 --> 00:18:04,500
make them simple and make them
digestible.

340
00:18:05,400 --> 00:18:09,500
That is a good question.
Hard to come up with an answer

341
00:18:09,500 --> 00:18:11,300
of, why do I feel like I'm
struggling.

342
00:18:11,300 --> 00:18:13,800
I'm trying to go up on the Fly.
I'm struggling here.

343
00:18:14,300 --> 00:18:16,700
Yeah, one of the things I like
to tell people before, the

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00:18:16,700 --> 00:18:18,700
interviews is what, you know,
some of these questions are

345
00:18:18,700 --> 00:18:21,300
going to take a minute for you
to think of a good example and I

346
00:18:21,308 --> 00:18:25,400
find it take time, it's fine for
us to you know I know after 4

347
00:18:25,400 --> 00:18:27,900
seconds of Silence people start
to become uncomfortable.

348
00:18:27,900 --> 00:18:31,100
Let's just go back with.
It's okay to just tell me you

349
00:18:31,100 --> 00:18:34,500
need to hold on for a minute.
You know yourself, a few notes

350
00:18:34,500 --> 00:18:37,600
before you answer.
That's okay with the types of

351
00:18:37,800 --> 00:18:39,600
Questions that I ask because
some of them are going to be a

352
00:18:39,600 --> 00:18:42,600
little bit challenging.
Hmm, does sound like that?

353
00:18:42,600 --> 00:18:45,300
And one example of a bad
question just so that everyone

354
00:18:45,300 --> 00:18:48,000
can steer clear of those types
of questions.

355
00:18:49,000 --> 00:18:54,900
Tell me the pen.
All right, why is it such a big

356
00:18:54,900 --> 00:19:02,600
question?
it's, it's You know what, we're

357
00:19:02,600 --> 00:19:04,600
not looking.
We are looking for a certain

358
00:19:04,600 --> 00:19:07,200
communication, ability by a
sales person, which, you know, I

359
00:19:07,200 --> 00:19:10,100
think that that other question
gets you, but we're not looking

360
00:19:10,100 --> 00:19:15,200
for is people who can just go
and Pitch anything without any

361
00:19:15,200 --> 00:19:17,500
contacts.
Like, you know, we're looking

362
00:19:17,500 --> 00:19:19,800
for Sellers, as you said, we're
looking for people who can do

363
00:19:19,800 --> 00:19:23,500
good Discovery, who are good
listeners and not people who can

364
00:19:23,500 --> 00:19:28,100
just you know it's not
necessarily selling.

365
00:19:28,100 --> 00:19:32,800
It's not necessarily about just
about being Fast on your feet.

366
00:19:32,800 --> 00:19:35,000
Which, you know, I think sell me
this pen gets to.

367
00:19:35,200 --> 00:19:38,900
It's also about like building a
plan and having a plan and being

368
00:19:38,900 --> 00:19:42,300
able to listen and being able
to, you know, connect it to

369
00:19:42,300 --> 00:19:45,600
business value.
And so selling the pain is kind

370
00:19:45,600 --> 00:19:52,400
of its I would say measuring
like one of the minor skills of

371
00:19:52,400 --> 00:19:56,500
sales of being good on your feet
on percent also, not a big fan

372
00:19:56,500 --> 00:19:58,200
of that question.
The veracity never been asked.

373
00:19:58,200 --> 00:20:01,300
That question, thankfully I've
got your nose life is long.

374
00:20:01,500 --> 00:20:04,600
Maybe I'll run into that.
Hopefully not though.

375
00:20:04,900 --> 00:20:08,000
All right, so let's move on to a
different part of the interview

376
00:20:08,000 --> 00:20:11,500
process for candidates.
Not not our interview today.

377
00:20:12,400 --> 00:20:14,500
So on our print recall you
mentioned something I'm not

378
00:20:14,500 --> 00:20:18,100
particularly familiar with I've
kind of run into this before in

379
00:20:18,100 --> 00:20:20,700
the past.
However again I'm not exactly

380
00:20:20,700 --> 00:20:23,100
sure what it is or how it
operates or how important it is

381
00:20:23,100 --> 00:20:26,200
in the hiring process.
So you mentioned behavioral

382
00:20:26,200 --> 00:20:29,200
interview questions.
What are those and how do you

383
00:20:29,200 --> 00:20:31,000
structure them?
And what is their goal?

384
00:20:31,000 --> 00:20:33,700
What What color trying to
achieve through those questions.

385
00:20:34,100 --> 00:20:37,100
So, behavioral interview
question is a question where

386
00:20:37,100 --> 00:20:40,200
you're trying to get the
candidate to tell you about

387
00:20:40,200 --> 00:20:43,700
their past Behavior.
People do change over time,

388
00:20:43,700 --> 00:20:47,400
sometimes but generally past
behavior is the best indicator

389
00:20:47,400 --> 00:20:50,200
of future success.
And in a behavioral interview

390
00:20:50,200 --> 00:20:52,800
question, as one of the
follow-ups, if you can ask them,

391
00:20:52,800 --> 00:20:54,800
the lessons that they've
learned, you know, it'll kind of

392
00:20:54,800 --> 00:20:56,900
show you their ability to change
as well.

393
00:20:56,900 --> 00:21:01,000
So a behavioral interview
question for me, is a question

394
00:21:01,000 --> 00:21:05,800
that With tell me about a
specific time, dot dot dot that

395
00:21:05,800 --> 00:21:08,300
dot.
Dot dot is usually a challenging

396
00:21:08,300 --> 00:21:15,400
problem that they faced.
And so the the alternative type

397
00:21:15,400 --> 00:21:19,000
of question is a situational
question which is like, tell me

398
00:21:19,000 --> 00:21:23,600
what you would do if you were in
this situation and behavioral

399
00:21:23,600 --> 00:21:26,400
questions there is research that
shows for knowledge-based jobs

400
00:21:26,400 --> 00:21:31,000
for jobs that have a certain
level of complexity behavioral.

401
00:21:31,400 --> 00:21:33,000
Ooh questions.
Where you ask them to tell you

402
00:21:33,000 --> 00:21:36,500
about past behavior?
Is more predictive than

403
00:21:36,500 --> 00:21:38,600
situational where you ask them
to tell you?

404
00:21:38,800 --> 00:21:43,000
You know, in the situation
you're basically asking you

405
00:21:43,000 --> 00:21:46,300
know, how experienced or smart?
Are you about that this

406
00:21:46,300 --> 00:21:50,500
situation which is less
important than what you actually

407
00:21:50,500 --> 00:21:53,000
did when you were in a similar
situation.

408
00:21:53,600 --> 00:21:57,800
So, a behavioral interview
question that you might get

409
00:21:57,800 --> 00:22:04,200
would be like, tell me about a
specific time. when you're, when

410
00:22:04,200 --> 00:22:09,700
you received feedback that was
difficult to hear, Yep.

411
00:22:09,700 --> 00:22:15,900
And those or good ends.
A couple of other comments about

412
00:22:15,900 --> 00:22:18,600
behavioral questions.
If we have time for it?

413
00:22:18,600 --> 00:22:24,500
Yes motive the each I look at
each behavioral interview

414
00:22:24,500 --> 00:22:27,400
question, as a jumping off point
to a conversation.

415
00:22:27,700 --> 00:22:30,400
So if you were doing an
interview of just behavioral

416
00:22:30,400 --> 00:22:33,200
interview questions, you might
only have three to five

417
00:22:33,200 --> 00:22:37,000
questions in the interview and
like a 30 to 45-minute interview

418
00:22:37,600 --> 00:22:40,300
and because each of those
questions you're going to,

419
00:22:40,500 --> 00:22:43,400
you're going to, you know, try
to understand exactly.

420
00:22:43,500 --> 00:22:46,400
Exactly what the situation was
that the candidate that was in

421
00:22:46,700 --> 00:22:53,100
the, the actions that they took
the results that they got and

422
00:22:53,100 --> 00:22:56,100
any lessons that they learned
out of the situation.

423
00:22:56,100 --> 00:22:58,600
And so you're going to keep
asking follow-up questions, till

424
00:22:58,600 --> 00:23:01,300
you answer all of those things
and you're going to, you know,

425
00:23:01,300 --> 00:23:04,100
kind of be taking notes and
recording the evidence that

426
00:23:04,100 --> 00:23:06,500
they're giving you.
I need two of those so that you

427
00:23:06,500 --> 00:23:08,900
can use it to compare later.
And again you're going to have

428
00:23:08,900 --> 00:23:11,300
ask every candidate.
The same question answer you're

429
00:23:11,300 --> 00:23:14,400
going to get differentiated
responses And so each one of

430
00:23:14,400 --> 00:23:16,200
those.
So it's not when I say

431
00:23:16,200 --> 00:23:18,600
structured interview and
behavioral interview questions.

432
00:23:18,800 --> 00:23:21,700
It's not a rope thing question,
answer the question, answer the

433
00:23:21,708 --> 00:23:23,800
question answer.
It's hey we're going to have a

434
00:23:23,800 --> 00:23:27,500
small number of questions, Each
of, which is designed to elicit

435
00:23:27,500 --> 00:23:31,300
a conversation and we're going
to spend go deep and spend you

436
00:23:31,300 --> 00:23:34,100
know, 10 to 15 minutes on each
question.

437
00:23:34,300 --> 00:23:38,200
So that we really get a full
picture of how this candidate

438
00:23:38,200 --> 00:23:40,500
deals with challenges how
they've dealt with challenge

439
00:23:40,700 --> 00:23:43,800
past and what they would change
about how they would Dealt with

440
00:23:43,800 --> 00:23:46,200
that kind of challenge in the
future, right?

441
00:23:46,400 --> 00:23:50,800
And those are great and I'll be
honest with you here, I don't

442
00:23:50,800 --> 00:23:54,300
think that they're particularly
indicative because most of those

443
00:23:54,300 --> 00:23:57,300
answers don't have solid
backing, so they're

444
00:23:57,300 --> 00:23:59,500
unverifiable, so it can, it can
say anything.

445
00:23:59,500 --> 00:24:03,500
But again, it's just how they
can, it approaches out so well.

446
00:24:03,500 --> 00:24:07,300
So I think that when I think
that there's your you bring up

447
00:24:07,300 --> 00:24:10,900
an important point and I want to
re-emphasize something to go

448
00:24:10,900 --> 00:24:14,700
with that point.
If you spend two or three

449
00:24:14,700 --> 00:24:18,600
minutes on the behavioral
question, then the candidate can

450
00:24:18,600 --> 00:24:21,600
make Thing else which I think is
what you're saying.

451
00:24:21,900 --> 00:24:25,500
But if you spend 10 to 15
minutes on the question the

452
00:24:25,500 --> 00:24:28,000
candidate you're going to find
out whether the candidate and

453
00:24:28,000 --> 00:24:30,500
really knows the details of
solving.

454
00:24:30,500 --> 00:24:36,800
The problem of, you know the
deal got stuck at the CFO and so

455
00:24:36,800 --> 00:24:39,600
like the your they're going to
tell you specifics you know

456
00:24:39,600 --> 00:24:42,900
they're going to get into detail
where they're telling you about

457
00:24:42,900 --> 00:24:44,600
a specific customer.
They're telling you specific

458
00:24:44,600 --> 00:24:46,500
stores.
You're going to go beyond where

459
00:24:46,500 --> 00:24:49,500
they can make stuff up.
If you spend 10 to 15 Minutes on

460
00:24:49,500 --> 00:24:51,000
it.
If you spend three or four

461
00:24:51,000 --> 00:24:53,400
minutes on it, you're right.
It's not going to be

462
00:24:53,400 --> 00:24:56,300
differentiated, it's not going
to be predictive because you're

463
00:24:56,300 --> 00:24:58,700
not going to go deep enough to
find the real answers.

464
00:24:58,900 --> 00:25:01,900
And so part of it is like making
sure with each of these.

465
00:25:02,300 --> 00:25:07,100
What they really know, you know,
how what chick you know, how did

466
00:25:07,100 --> 00:25:09,500
they really deal with the real
Challenge?

467
00:25:09,600 --> 00:25:13,900
And so it is got like I mean you
are you should have your guard

468
00:25:13,900 --> 00:25:16,700
up like do they really know what
it's like to do this?

469
00:25:16,700 --> 00:25:18,700
I'm going to find out.
I'm going to ask them specific

470
00:25:18,700 --> 00:25:19,800
questions.
Options to get there.

471
00:25:20,100 --> 00:25:23,800
That's number one.
And number two, Is that, you

472
00:25:23,800 --> 00:25:26,900
know, you should always in these
stories.

473
00:25:26,900 --> 00:25:29,200
You're going to learn about
different people that they've

474
00:25:29,200 --> 00:25:32,800
worked with, and I think you
should always make the list of

475
00:25:32,800 --> 00:25:35,500
who you want to do reference
calls with and not ask the

476
00:25:35,500 --> 00:25:38,400
candidate for their list of
reference calls they're talking

477
00:25:38,400 --> 00:25:40,700
about managers.
They're talking about CEOs that

478
00:25:40,700 --> 00:25:42,600
they had in previous jobs,
right?

479
00:25:42,600 --> 00:25:46,000
Those people down and then
afterwards, you can verify this

480
00:25:46,000 --> 00:25:48,200
stuff.
If you say, hey, I'd love to do

481
00:25:48,200 --> 00:25:52,500
a reference call with your
former CEO or your former ER,

482
00:25:52,600 --> 00:25:56,500
can you help set that up for me
and top performers will be happy

483
00:25:56,500 --> 00:25:58,600
to set it up with the people
that you choose.

484
00:25:59,900 --> 00:26:04,200
Low performers will only want to
provide references to people

485
00:26:04,200 --> 00:26:07,900
that they've chosen socially
report, that's another

486
00:26:07,900 --> 00:26:10,500
extraordinary part important
part of the interview.

487
00:26:11,500 --> 00:26:14,400
A lot of people including
myself, once again mess that

488
00:26:14,400 --> 00:26:17,600
part out.
So now I would agree but one

489
00:26:17,600 --> 00:26:20,900
caveat on that, you never want
to ask them to do a reference.

490
00:26:20,900 --> 00:26:22,800
Go with the current manager or
their currency.

491
00:26:22,800 --> 00:26:25,600
Oh, yeah, absolutely not.
No, no way in hell that that was

492
00:26:25,600 --> 00:26:28,900
just blown clear.
Rude, good.

493
00:26:28,900 --> 00:26:31,300
Good point out.
I always just kind of hoping

494
00:26:31,300 --> 00:26:35,400
that people will know that based
on the context of Common Sense.

495
00:26:36,500 --> 00:26:39,600
Alright, so on this note, last
question on the entry port and

496
00:26:39,600 --> 00:26:41,300
then we're going to move on to
the very last question of the

497
00:26:41,308 --> 00:26:43,600
whole interview and the last
question on the entry part would

498
00:26:43,600 --> 00:26:47,300
be, what do you think about
behavioral tests?

499
00:26:47,300 --> 00:26:52,200
You know, I've seen a handful of
companies doing like person

500
00:26:52,300 --> 00:26:55,800
Persona tests where you answer a
ton of questions to figure out

501
00:26:55,800 --> 00:26:59,200
if you were introvert and
extrovert or like leader and

502
00:26:59,200 --> 00:27:01,400
things, Like that.
I cannot really put it into

503
00:27:01,400 --> 00:27:04,300
words now because I've done it
over three years ago at this

504
00:27:04,300 --> 00:27:06,700
point.
You think it's reasonable to do

505
00:27:06,700 --> 00:27:08,400
that as like part of the
interview?

506
00:27:08,400 --> 00:27:10,900
Processes are part of the whole
onboarding process or not

507
00:27:10,900 --> 00:27:14,200
really?
There's so Edna.

508
00:27:15,300 --> 00:27:18,600
There's a few of those tests
that I'm certified as an

509
00:27:18,600 --> 00:27:22,700
assessor and the ones that I'm
certified in, you know, which

510
00:27:22,700 --> 00:27:26,100
are some of the well-known ones
things like disc, the disc

511
00:27:26,100 --> 00:27:29,400
profile, and I would say, I'm
not certified in Myers-Briggs.

512
00:27:29,600 --> 00:27:32,600
Say the same for Myers-Briggs, I
think they're better as

513
00:27:32,600 --> 00:27:35,400
management tools that is
pre-hire assessment to us.

514
00:27:36,700 --> 00:27:40,500
That gets, you know, you don't
want to say hey it's you know it

515
00:27:40,500 --> 00:27:42,500
could be tempting to say in
disk.

516
00:27:42,600 --> 00:27:45,400
I only want to hire someone
who's a Heidi and a high for

517
00:27:45,400 --> 00:27:48,800
sales and that's not a good way
to build your sales organization

518
00:27:48,800 --> 00:27:51,700
and I don't want to spend too
much time on it you know, given

519
00:27:52,000 --> 00:27:54,000
how much time we have right now
but I just don't think that's a

520
00:27:54,000 --> 00:27:55,400
good way to build your sales
organization.

521
00:27:55,700 --> 00:27:59,400
I do think knowing someone is a
Heidi and a high as a manager.

522
00:27:59,500 --> 00:28:02,200
ER tells me how I know I'm
interrupting Monsieur.

523
00:28:02,200 --> 00:28:06,500
Lucas because I don't know what
if Heidi or heii is okay, but

524
00:28:06,500 --> 00:28:11,400
it's also one of these tests
it's called disc in the end.

525
00:28:11,400 --> 00:28:15,000
When you take the, when you take
the test are either, you know,

526
00:28:15,000 --> 00:28:18,900
you get scores for your D, which
is your dominant?

527
00:28:18,900 --> 00:28:21,500
Uh-huh.
For your eye, which is, I can't

528
00:28:21,500 --> 00:28:23,800
remember what I stands for, but
it's like your kind of your

529
00:28:23,800 --> 00:28:28,300
optimism, and enthusiasm and
energy, your asses steadiness,

530
00:28:28,600 --> 00:28:30,200
and sea is calm.
Clients.

531
00:28:30,200 --> 00:28:35,500
So it would take a great on each
of these risk score on each of

532
00:28:35,500 --> 00:28:38,300
these.
And so, some people think like,

533
00:28:38,300 --> 00:28:41,000
oh, I just want someone who, you
know, as a sales person whose

534
00:28:41,000 --> 00:28:44,200
high-end dominance and high in
pain of energy, and enthusiasm

535
00:28:44,900 --> 00:28:48,400
and and, and knowing that, and
that's not a good way to build

536
00:28:48,400 --> 00:28:51,800
your sales organization, but it
is good to know that when you're

537
00:28:51,800 --> 00:28:56,600
managing someone to like, no,
there there, you know what, like

538
00:28:56,600 --> 00:28:59,400
how they like to be related to
how they like to be motivated.

539
00:28:59,500 --> 00:29:02,600
Added and and it's good to know
that about your manager.

540
00:29:02,600 --> 00:29:07,800
So I think it's a great kind of
relational tool, not great for

541
00:29:07,800 --> 00:29:10,200
pre-hire assessments.
Now there are other pre-hire

542
00:29:10,200 --> 00:29:13,700
assessments that are maybe more
specific to sales or more

543
00:29:13,700 --> 00:29:17,300
specific to certain types of
roles that I'm not as you know

544
00:29:17,300 --> 00:29:20,300
that I'm not as familiar with.
And so I'm not trying to write

545
00:29:20,300 --> 00:29:22,300
off the whole thing for pre-hire
assessments.

546
00:29:22,700 --> 00:29:25,900
But generally the ones that I've
spent the most time with, I've

547
00:29:25,900 --> 00:29:28,500
come to the conclusion that
they're better for management

548
00:29:28,500 --> 00:29:31,700
than they are for pre-hire.
Assessments usually you to know.

549
00:29:31,700 --> 00:29:34,400
And yeah it does sound like.
That is exactly case.

550
00:29:34,400 --> 00:29:37,100
I'm with you on this one.
Theoretically speaking, I've

551
00:29:37,100 --> 00:29:40,200
never actually done this myself.
So don't know the results, but

552
00:29:40,200 --> 00:29:42,000
sounds reasonable enough.
So I am with you.

553
00:29:42,000 --> 00:29:45,100
And on this note let's go on
into the very last question of

554
00:29:45,100 --> 00:29:48,600
these interview which is what do
you want the listener to do as

555
00:29:48,600 --> 00:29:52,000
soon as this episode is over,
hopefully to get closer to the

556
00:29:52,000 --> 00:29:55,500
successful first hire or
successful for sale regardless

557
00:29:55,700 --> 00:29:57,700
has to be small short actionable
thing.

558
00:29:59,500 --> 00:30:00,900
What do I want the listener to
do?

559
00:30:03,300 --> 00:30:05,800
That's a good question.
I'm not sure how to answer that,

560
00:30:06,500 --> 00:30:12,600
you know, I think that the
challenge of being an early

561
00:30:12,600 --> 00:30:16,500
stage startup is sticking with
it and being persistent in the

562
00:30:16,500 --> 00:30:18,800
face of, you know, challenge
after challenge.

563
00:30:18,800 --> 00:30:22,500
So I think what I would say, I'm
not sure if it means just meet

564
00:30:22,500 --> 00:30:25,200
your smart criteria.
But if I'm talking to Founders

565
00:30:25,200 --> 00:30:27,400
in general out there, I think,
the thing I would say, is like,

566
00:30:27,400 --> 00:30:32,500
keep with it, you know, there's
there's going to be so many so

567
00:30:32,500 --> 00:30:35,800
many.
The things along the way.

568
00:30:35,800 --> 00:30:40,800
So many opportunities to bow out
and the, the ones that make it

569
00:30:40,800 --> 00:30:43,600
are the ones that keep with it.
But see it through in the face

570
00:30:43,600 --> 00:30:47,200
of challenge after challenge.
Yeah, that's an optimistic to

571
00:30:47,200 --> 00:30:50,200
cure my call to action is going
to be simple.

572
00:30:50,200 --> 00:30:52,100
As always, check out the
description of this episode,

573
00:30:52,100 --> 00:30:54,400
going to take you like one
minute and I'm going to make

574
00:30:54,400 --> 00:30:57,900
sure to follow up with Lucas, to
ask, for some resources, may be

575
00:30:57,900 --> 00:31:00,600
relevant books on the
interviewing process, maybe

576
00:31:01,300 --> 00:31:03,200
websites explained by have to
Truck.

577
00:31:03,200 --> 00:31:05,400
Sure.
That Parts made the idea

578
00:31:05,400 --> 00:31:07,400
generation tools.
Anything that's relevant to.

579
00:31:07,400 --> 00:31:08,600
What?
We were just talking about

580
00:31:08,600 --> 00:31:12,100
today.
I'm gonna drag out of Lucas and

581
00:31:12,100 --> 00:31:14,300
include in the description of
this episode and of course,

582
00:31:14,300 --> 00:31:15,700
yardstick is also going to be
there.

583
00:31:15,700 --> 00:31:19,200
So if you want things to be done
for you definitely check it out.

584
00:31:19,600 --> 00:31:24,600
And on this note, wrapping up
and have a good day.